FAQ
Frequently Asked Questions
Ordering from Quality Dairy is quick and convenient with their easy pickup and delivery service. Just click the link, choose your favorite items, complete your cart, and select a time for pickup or delivery. In addition to classic QD favorites like sandwiches, custom cookies, milk, and bread, you can also order beer, wine, and liquor. Whether you're planning ahead or hosting a last-minute gathering, QD has you covered—consider them your ultimate "Party To Go" destination!
Order Here for Delivery
All Custom Printed Cookies require that you provide your logo or graphic(s) to us as a high-resolution file. We prefer a Vector Format file, but a 300-600 dpi image in JPG or PNG format is acceptable. After you place your order on our QD Express website, simply send us your LOGO or Graphic as an attached file via this email: graphics@qualitydairy.com. Our Graphics team will contact you to discuss your design if we have any questions or concerns. If your logo/graphic is at a high enough resolution - we will get it setup in our Cookie Printer format and will send you a proof via email before we print your cookies.
Quality Dairy does offer Catering & Event Planning Items through our QD Express website. Whether its for your office party, corporate event, school field trip, tailgate party, or just a large family get together - QD has the solutions to make it easy to feed your hungry guests. Our Catering & Event Planning Items include: Fresh Deli Sub Trays, Individually Packed Lunch Boxes, Continental Breakfast, Coffee & Donuts packages, as well as our Gourmet Cookie Trays. Click the link below to see our current selection of delicious Quality Dairy offerings.
MUST BE ORDERED 3 DAYS IN ADVANCE.
Please be sure to place your order for these items by 12 noon 3 days prior to your pickup date.
Order Catering
Community Involvement and Charitable Requests
Quality Dairy believes in serving the community we have been a part of since 1936.
Due to the charitable nature of the communities we do business in, we receive hundreds of requests for sponsorship and contributions each year.
Unfortunately, it’s not possible for QD to honor all requests, even though most are worthwhile causes.
Because of this large volume of requests, we require that all requests meet the following criteria:
- A “QD Donation Request Form” (qualitydairy.com/v15/donation-request-form/) must be completed and submitted at least 45 days prior to the assistance being requested.
- Only requests documented on the request form will be considered.
- E-mail and telephone requests will not be considered.
- Status of all requests will be provided via email. Please do not call our stores or corporate offices for status updates.
- QD will give priority to nonprofit 501c(3) organizations(ID # is required), Military or Law Enforcement, Sustainability efforts and Youth-oriented organizations.
- The event must be held within one of the communities we do business in.
- All donations will be provided in the form of QD manufactured in-kind or discounted product, or by check made out to the charitable organization or event, not to individuals.
- Based on the level of support requested, QD may ask for a total need of the event and assurance that the event is more than half funded at the time of the request.
While QD values all charity and volunteerism, we are unfortunately not able to provide support for the following requests:
- Organizations outside of our communities
- Adult sports league or tournaments
- Individuals
- Organizations that limit their services to members of one religious group or whose services propagate religious faith or creed.
- Political groups
- School Yearbooks or programs
- Quality Dairy reserves the right to refuse any applicant or event that does not meet the core values of Quality Dairy
Status of all requests will be provided via email.
Please do not call our stores or corporate offices for status updates.
Fill Out Form Here
We have made it super easy for you to place a bulk bakery order. Simply log on to QDExpress.com, select your items and place your order for QD's famous donuts, rolls, cookies, muffins, or even our QD Deli sub trays. Once you place your order those freshly baked QD delights or QD Deli Subs will be ready for pick up when the store opens on the date of your choice. Everything is made fresh and will be boxed & waiting for you at your favorite one of our 26 Greater Lansing Area Quality Dairy locations.
Click Here to Place Bulk Orders for Next Day Pickup at any QD Store
The Nutritional information for our Quality Dairy Branded products as well as some of our prepared foods and drink options are located here on our website under the "QD Products" navigation tab. Our QD Branded items include our bulk bakery case items such as donuts, rolls, muffins & cookies. You can also find all of our QD Premium Ice Creams, packaged bakery and seasonal items such as our famous QD Paczki. You can click the link under QD Products tab any time you visit our site or you Click Here now, to get to our Nutritional Information page.
We're sorry, but we do not currently ship our QD branded products, including our donuts, ice cream, chip dips, cider & egg nog.
There are several factors as to why we do not ship:
- Regarding donuts, cookies, paczki and other bakery items; our production schedule does not allow us to ship the same day so these items would go out the next day and would arrive at your door on the 3rd day if we shipped them overnight. 3-day old QD donuts are just not the same as our fresh ones.
- Regarding ice cream, chip dips, cider & egg nog; shipping would require special packaging as well as dry ice to keep the items cold, which then requires extra shipping charges along with overnight delivery. The cost is incredibly high to pack and ship them.
Thank you for inquiring about shipping - we know that you ask because you love or miss our great products and we see that as a great compliment to our QD Team. We appreciate your business and hope that you will come visit us when you are in the Lansing area.
Quality Dairy is not currently planning any expansion outside of the Greater Lansing, Michigan area, but as our CEO likes to say, "Never say never!" If the right opportunity comes along, you may just see Quality Dairy extend it reach beyond Lansing.
The easiest way for you to check to see the openings at the QD location(s) close to your home is to visit QualityDairyCareers.com and zoom-in on the Locations Map on our home page. Once zoomed into your area you can click on any of the QD logos to view the info for stores in your area. When you find the correct store, the info window will have the "Store Number" along with a "Click Here" link.
Once you click the link you can either click the "All job types" dropdown and select the Store# or you can enter the store number into the search box and hit "enter". Either way will bring up all of the current positions available at that store/location. Then its is as easy as clicking the "Apply" button next to the position you would like to apply for and completing the application.
If you have any employment related questions you can always call our Quality Dairy Corporate offices at 517-367-2350 and ask to speak with one of our HR Representatives... or you can send general employment questions to recruiting@qualitydairy.com - please include your phone number in your email.